An "order" of cookies is equal to one pound (1 lbs). The number of cookies per pound can vary because each type is of different size and shape, but generally you will receive between 14-18 cookies per order.
ItalianCookieStore.com, is a web based company and does not have a retail storefront. Our bakery is housed in Northeastern Pennsylvania, where we bake, pick, pack, and ship our product nationwide.
Our cookies ship via FedEx, and you have the option to choose the type of service to accommodate your delivery needs. If you have any special requests or would like to know more about how we ship our cookies, please contact us to discuss.
Each order of cookies comes in a cardboard tray with candy pads on top and bottom, and is vacuum sealed for protection and freshness during shipping. Our main priority is delivering you the best product (not crumbled or stale).
Our products are perishable and therefore we do not accept returns. However, we do have our ItalianCookieStore.com, satisfaction guarantee. If for any reason you're not happy with the product, service, or any aspect of your experience with us -- we will correct the matter, or provide a full refund if required. Our first priority is your satisfaction.
We do not ship on weekends, or on Monday. Our shipping days are between Tuesday and Friday. Lead time is 1-2 business days upon receiving order, and orders placed after 2:00 PM EST on Friday will not ship until Tuesday of the following week.